a woman asking a question to a man

Conversations without Fear: Disability Language and Etiquette

Our research has told us that one of the biggest barriers for both disabled people and organisations is a fear of saying or doing the wrong thing. Mike Adams, CEO of Purple and Catherine Grinyer, Purple Associate, share their personal experiences and discuss the ‘common sense’ principles of good customer service and engagement with disabled people.

Broadcast live on Friday 20th October 2017.

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